The vision of the Perfection Home Improvement Alliance is to remain an intimate and focused organization while becoming the premier referral/networking group within Lee and Collier counties. Being founded upon strong business ethics, professionalism, customer service excellence and follow through.
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Q: How does your service work?
Q: How do you find and pre-screen contractors?
Q: How do contractors join your network?
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Q: How much does this service cost?
Q: How can I guarantee that the contractors you refer do good work?
Q: What is your process in handling complaints?
PHIA Contractor: All About Closets
Client: Wyman Stokes Builder, Inc.
It is with pleasure that I am writing this reference letter for All About Closets, Inc. The company has performed work for Wyman Stokes Builder and for many of our clients since their inception. Their professional demeanor and ability to produce desired results for both our company and referred clients, has formed the basis of an extremely beneficial business relationship. Work is always completed as scheduled. The level of expertise and knowledge they have inthe industry makes All About Closets a valuable asset to our supplier source registry. I, without hesitation, would highly recommend All About Closets. Please feel free to call me if I may be of assistance or to answer any questions.
Sincerely,
Maryanne Kennedy
Sales Manager
Obligation of the Professional Contractor
- To provide the services of our prospective professions and industries to the fullest extent of our abilities.
Obligation to the Consumer
- To conduct our individual operations according to the highest professional and industry standards.
- To provide our customers with the highest level of service and follow through possible.
- To faithfully fulfill all contracts.
- To return all calls received within regular business hours within 24 hours.
- To develop through continual improvement, the highest level of business and technical knowledge in our profession and industry.
- To adhere to all federal, state and local laws, pertaining to licensing, insurances and workers compensation.
Obligation to Our Fellow Members
- To encourage the free exchange of ideas.
- To support through active networking and referrals each member and their business.
- To meet with fellow members regularly and promote all the principles of this code.
- To promote the equal treatment of all members.
- To oppose any discriminatory practices against any of our members.
Obligation to Our Employees
- To provide continuous opportunities for training, employment, career advancement and economic security in a progressive manner to all those who would apply themselves.
- To provide a safe working environment by establishing a standard safety practice in compliance with all federal, state and local laws.
Obligation to Our Organization
- To promote the spirit of this code and the objectives of our professions and industries through continuous training and education.
- To establish and maintain the highest level of mutual respect and goodwill with all members.
The following criteria must be met in order to obtain membership in the alliance.
- Been in business a minimum of 5 years.
- Operate out of a business location (not home office) or have a full time employee devoted to office service (i.e. answering and returning calls).
- Be a managed business (i.e. where the owner is not the painter, etc. allowing you to manage your business)
- Have multiple employees, allowing you to perform multiple jobs at any given time. (This helps reduce long wait times)
- Perform work in all of Collier and Lee counties.
- Pass a business background check through the Better Business Bureau.
- Have all necessary county and state licenses.
- Have all necessary liability and workers compensation coverages as required by law (preferably above state required minimums).
- Provide 3 current personal and 3 business references.
- Be able to return all phone calls within 24 hours.
- Be able to offer quality, consistent customer service with a great attitude.
- Be willing to attend monthly meetings and scheduled customer service training.
©Copyright 2008 Perfection Home Improvement Alliance, Inc. | P: 239-354-0077 F: 239-354-0377